Customer success software pricing that doesn’t hide behind a sales call
Free forever on your first 25 companies. No credit card required.
2 months free on annual
How many companies do you track?
One planEvery feature. Unlimited teammates. Pricing follows the size of your book, never the size of your team.
100 companies tracked · unlimited seats
Billed annually ($990) · 2 months free vs monthly
Start on the free plan (25 companies) · no credit card · upgrade in-app, cancel anytime
EU data residency (Ireland) · DPA on every plan · Sub-processors
On your phone? See it live in a 30-minute walkthrough
Everything included, at every size:
- 400 people tracked
- 20,000 events / month
- 200 automations
- 100 champions tracked
- Unlimited members and viewers
- Health scoring, signals, and risk explanations
- Surveys and NPS, with no per-response fee
- Automations and playbooks
- Trace AI, included and scaling with your plan
- All standard integrations, plus the API and webhooks
- SAML single sign-on
- Connector sync every 2 hours
- 24 months of history
Free
Free foreverFor solo CSMs and early teams proving value. No credit card, no trial clock.
Start freeEverything you need to see your first health scores:
- 25 companies tracked
- 100 contacts · 5,000 events / mo
- 3 live connectors (Salesforce, HubSpot, Stripe…)
- Trace AI scoring included
- 100 automations / mo
- 12-hour sync · 3 months of history
Outgrow it whenever you are ready. Upgrading keeps every score, timeline, and connector you set up.
This is what you’re pricing
The live product on demo data, exactly as your team would see it.
Churn risk
Accounts showing early churn signals, ranked by severity then ARR. Caught weeks before renewal, while there is still time to save them.
ARR at risk
$1.4M
Accounts at risk
12
Avg health
46
Critical
3
Loom
Ramp
Linear
Webflow
RetoolProduct preview · demo data
Pricing without the games
The things legacy CS platforms charge extra for, we just include.
No lock-in
Month-to-month or annual. Cancel anytime, no multi-year contracts.
No feature paywalls
Every platform feature is in the one plan. Add-ons are true extras, never features held back.
No implementation fee
Setup is self-serve, free, and live in days. Help exists if you want it, but nobody has to buy it.
No surprise AI bills
Trace AI is included and scales with your plan. Past that it is opt-in, billed at cost.
Pays for itself
One saved account can cover the year.
Optional add-ons
Extras on top of the plan, never platform features held back.
Trace AI Teammate
The agent that does the work · drafts, briefs, and triage, with receipts.
Whitelabel Customer Portals
Customer-facing plans and dashboards on your brand and domain.
Dedicated Success Manager
A named human who knows your book, plus a quarterly review.
Advanced compliance controls
SCIM provisioning, audit log export, retention controls, and priority security-review support.
White-glove onboarding
Optional, never needed to go live: done-with-you setup for teams that want a guide. One-time, does not renew.
Free on every plan, forever: surveys and NPS, SAML SSO, DPA, API access, all standard integrations, unlimited teammates.
Compare every plan
Every number, every connector, every limit. No fine print.
All plans: Salesforce · HubSpot · Stripe · Slack · Intercom · Zendesk · Gong · Segment · Mixpanel · Amplitude · PostHog · Heap · Attio · Pipedrive · Close · Freshdesk · Google Analytics · Chargebee · Calendly · Cal.com · Fireflies · Zoom · Custom Webhook · GainTrace SDK
Warehouse (Enterprise): BigQuery · Snowflake
- Grow past your band and you choose: move the slider up, or opt into overage at $1.50 per extra company a month. The band is always the better deal.
- Hard caps prompt an upgrade, never a shutdown. No surprise bills.
- EU-resident by default (eu-west-1, Ireland) on every plan.
- No required onboarding. White-glove setup is an optional $999, one-time.
Frequently asked questions
There is one plan with every feature and unlimited teammates. You pick how many companies you track: 100, 250, 500, 1,000, or 2,500. That is the whole price: $99, $199, $299, $499, or $999 a month. Pricing follows the size of your book, never the size of your team.
Stop guessing. Start seeing.
Unify product usage, billing, and support into one AI customer health score. Free on your first 25 companies.